Privacy Policy & Data Protection
Compliant with the Digital Personal Data Protection Act, 2023 (DPDP 2023) and Information Technology Act, 2000 of India.
Zero Phone Exposure
Finders communicate exclusively through masked proxy channels. Your real phone number and personal address are never revealed.
Data Minimization
In compliance with India’s DPDP Act 2023, we collect only the bare essential information needed to route your alerts.
Never Sold or Shared
We never sell, rent, monetize, or disclose your personal data to ad networks, data brokers, or marketing syndicates.
1. Regulatory Compliance & Data Fiduciary
This Privacy Policy governs the collection, processing, and storage of digital data by Qwner (a product operated by kumawatpulse technologies, registered in India). We comply strictly with the Digital Personal Data Protection Act, 2023 (DPDP Act 2023), the Information Technology Act, 2000 (as amended), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
- Data Fiduciary / Operator: kumawatpulse technologies (Rajasthan, India).
- Applicable Framework: Digital Personal Data Protection Act, 2023 (DPDP 2023) & IT Act 2000.
- Grievance Redressal Mechanism: Designated Grievance Officer reachable at [email protected].
2. Personal Data We Collect (Data Minimization)
Under Section 6 of the DPDP Act 2023, we collect only personal data that is strictly necessary for the specified purpose of enabling communication via QR stickers:
- Account Identifiers: Your email address, encrypted credentials, and display name.
- Routing Numbers: An optional mobile number provided solely to receive masked calls and SMS notifications from finders.
- QR Code Metadata: Custom labels (e.g. "School Bag", "H1 Block A"), selected color hexes, and sticker dimensions.
- Anonymized Scan Logs: Aggregate scan event timestamps and notification delivery statuses without collecting the finder’s identity or device fingerprint.
3. What We Strictly Do NOT Collect
To protect your privacy and keep databases lean, we intentionally avoid intrusive data harvesting:
- No background GPS tracking or physical location monitoring of users or finders.
- No contact books, personal photos, device media, or microphone recordings.
- No third-party tracking cookies or behavior-profiling pixels for marketing.
- No financial credentials: Qwner does not store credit card or bank details.
4. Service Availability, Maintenance & Downtime Disclosures
While Qwner strives for continuous operational reliability across global cloud infrastructure, digital web services and telecommunication networks are subject to occasional interruptions:
- Occasional Interruptions: Like any web and telecom service, Qwner may occasionally experience temporary downtime, server maintenance, carrier network congestion, or upstream routing interruptions.
- No 100% Uptime SLA: The service is provided on an "as-is" and "as-available" basis without guarantees of continuous, uninterrupted, or error-free operation.
- Telecom Carrier Relays: Delivery of masked voice calls and SMS alerts is dependent on third-party telecommunication service providers outside our direct control.
5. Limitation of Liability & Dispute Resolution (No Litigation Clause)
By accessing or using Qwner, you explicitly acknowledge and agree to the following dispute resolution terms:
- Mandatory Individual Arbitration: Any dispute, claim, or controversy arising out of or relating to this policy or the Qwner platform shall be resolved exclusively through final and binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.
- Waiver of Court Litigation: You expressly agree not to institute, join, or maintain any lawsuit, court case, or class action against Qwner, kumawatpulse technologies, its founders, or directors in any civil court or public forum.
- Exclusive Jurisdiction: The seat and venue of any arbitration shall be Rajasthan, India, and proceedings shall be conducted in the English language.
- Limitation of Damages: Under no circumstances shall Qwner be liable for any lost property, missed notifications, emotional distress, or consequential damages resulting from platform downtime or sticker detachment.
6. Your Rights Under DPDP Act 2023
As a Data Principal under India’s Digital Personal Data Protection Act, 2023, you hold enforceable statutory rights:
- Right to Access: You may request a summary of the personal data currently processed by Qwner.
- Right to Correction & Erasure: You can modify or permanently delete your account and associated QR codes directly from your dashboard or by emailing our support desk.
- Right of Grievance Redressal: You have the right to register concerns with our Grievance Officer, with resolution provided within 30 business days.
- Right to Nominate: You may designate a representative to exercise your data rights in the event of incapacity.
For inquiries regarding personal data processing, correction, or erasure under the DPDP Act 2023, or to reach our designated Grievance Officer, please contact: [email protected]. For full contractual stipulations, please review our Terms & Conditions.