Replacement Policy
If your Qwner arrives damaged, defective, or not as ordered, a replacement is our default remedy where appropriate.
Default remedy
For manufacturing defects, damaged delivery, or QR problems, replacement is the default remedy where appropriate.
Not covered
Change of mind, incorrect placement, normal wear and tear, and damage caused after delivery are not covered.
How it works
Contact support with your order number, photos and a short description, and we will arrange the resolution.
What we replace
A replacement may be offered for eligible reasons including:
- Manufacturing defect
- Damaged delivery
- Incorrect QR printing
- Non-functional QR
- Incorrect product shipped
What is not covered
Replacement is generally not available for:
- Change of mind
- Incorrect placement by the customer
- Normal wear and tear
- Damage caused after delivery
- Customer-selected wrong variant, where applicable
How to request a replacement
Contact Qwner support within the applicable support period with your order number, photos of the package and product, and a description of the problem.
Subject to applicable law
This policy is a business policy and is subject to applicable consumer law. Nothing in it limits your statutory rights under the law.
Your Qwner arrived damaged or defective?
Send us your order number, photos and a short description — a real person will reply for the fastest resolution.